Hosted Telephony
We now supply an industry leading unified communications platform. Underpinned by a powerful VoIP telephony system, it includes a range of advanced call handling and management features, alongside video meetings, chat, presence, document sharing and more. All of this can be managed centrally through a secure administration dashboard, and deployed through proprietary mobile, desktop, and web applications.
The platforms applications allow employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose. The apps are available for desktop (Windows and Mac OS), and mobile (iOS and Android), with web applications supported by all major browsers, delivering a host of communication and collaboration features within a single, intuitive pane
Your secure administrative dashboard is your window into your account and user profiles, and where you will add users and extensions, manage your numbers, configure your call management tools, send bulk SMS messages, and access both wallboards and scheduled reports. With multi-factor and single-sign-on security options, your information remains protected whilst being accessible from anywhere
The VoIP solution offers a comprehensive suite of cloud-PBX tools to enable your business to provide a professional appearance while giving customers the best possible experience. The drag and drop call routing module offers an intuitive method to build call flows in minutes, leveraging features including IVR menus, on-hold music, call queues, hunt groups, call-forwarding, voicemail, time diaries, and more.
The platform includes a comprehensive business SMS feature that enables you to send SMS messages to either individuals or across entire phonebooks of up to 20,000 numbers, either sending them immediately or using a scheduling tool to build entire campaigns. Compose messages and view real-time updates of how your message will appear to recipients, as well as viewing the price per recipient of any messages you send to ensure you stay within budget.
The video solution allows for scheduled or instant video meetings between colleagues, all managed from within the same application screen, featuring screen-share functionality, in-meeting chat, hand-raising, and more. Meetings can be given custom URLs to allow individuals who don’t use the same telecoms platform to access them, and admins have the ability to make meetings open, or close them to only employees, and can opt to password-protect a meeting, create a waiting room for participants, or to force participants to join muted to help manage larger meetings.
It is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. This enables the providers to help you match desk phone hardware to the requirements and specifications of different groups of users or departments.
The platform allows you to provide an enhanced voice solution for your Microsoft Teams users. For businesses who use Microsoft 365 for productivity and collaboration, the platform enables your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, while making use of the full range of features. Best of all, Teams users sit within your solution seamlessly alongside users who prefer to make use of proprietary applications or desk phones – meaning genuine endpoint flexibility.
For a no obligation quote please get in touch with a member of the team!